Policies & FAQs

How does payment work?

All work must be paid for before the item(s) are returned. Once the work is complete we will email photos of the completed job for your approval. We accept Visa, Mastercard, Discover, Paypal, and money orders. No personal checks please. If you wish to pay with a credit card we will send you a Paypal invoice or you can fill in your credit card information on the work order form and we will manually run your credit card number. Your credit card will not be charged until all work is complete. The charge will show up as Lock’n Load LLC on your billing statement. We DO NOT add service charges for credit cards. Thats just a cost of doing business. We offer a 10% discount for LEO and military personel.

Privacy Policy

Any of the information we collect from you may be used to process transactions only. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

What are the turn around times?

Current turn around times are between 2 to 4 weeks. Some jobs may be longer depending on the type of work requested.Turnaround times are approximate and not guaranteed. We will do our best to complete your job in a timely manner but sometimes circumstances beyond our control may extend a jobs turnaround time. Additions to this work order may extend turnaround time. Our main objective is quality, not speed.  I am a one man operation and all jobs are done on a first come first serve basis.

Guarantee/Warranty

I guarantee my workmanship will be free of any defects for as long as the customer owns the firearm. However, I am not perfect. Should you have any problems I will be happy to correct them at no charge. This does not include obvious abuse or honest wear. If you choose to have anyone else work on the firearm after you receive it back from us, I will not be held responsible for any damages or problems that may occur.

Shipping

How to LEGALLY send your firearms to us.
Ship all items to:
HGC
4500 Garrison Chapel Rd.
Bloomington, In 47403

It is legal for any gunowner to ship his/her gun by common carrier to a licensed FFL holder for the purpose of repair or alteration. Rifles and shotguns can be sent either by USPS Priority or UPS Ground Handguns can not be shipped by the USPS unless it is from FFL to FFL. Handguns must be shipped either UPS nexy Day or 2nd Day. The gun should be packed securely so there will be no damage to the sights, ect. The original manufacturers’ box provides good protection. INSURE FOR REPLACEMENT VALUE. Be sure to enclose a copy of our work order form. Drop-offs can be made by appointment only.

Return Shipping

Upon completion, the gun will be sent directly back to you. All firearms (serialized items) will be insured for replacement value with an signature required upon delivery. All return orders are FOB Bloomington, In. Should the item get lost or damaged during shipment, it is the OWNERS responsibility to follow up with any insurance claims. HGC will provide any necessary documentation to aid in the claim.